Thank you for choosing Sofnase LLC! We hope you are satisfied with your purchase. If you need to return or exchange an item, please carefully read the following refund policy to ensure you understand the terms, procedures, and processing time.

  1. Return Conditions
    You can request a return within 30 days of receiving the product. Returns are eligible if:
    The product is unused and retains its original packaging and tags.
    The product is not damaged or worn.
    Return requests must be submitted within 30 days of purchase.
  2. Exchange Conditions
    If you wish to exchange for a different size or color, please follow the return process to return the product, and we will resend it to you. Exchanges also require meeting the above return conditions.
  3. Return Process
    To request a return, please follow these steps:
    Contact Customer Support
    Contact our customer service team via email or phone, informing us of your return request and providing your order number and purchase date.
    Email: shuyue@sofnase.com or support@sofnase.com
    Phone: (857) 857-8850
    Obtain Return Authorization
    We will provide you with return authorization and detailed return instructions.
    Packaging and Mailing the Product
    Please return the product to its original packaging, attach the return authorization voucher, and mail it back to the following address: 3507 N CHARLES ST APT 103, BALTIMORER MD 21218
    Shipping Tracking
    We recommend using a tracking-enabled mailing method so we can track the shipment status.
  4. Processing Time
    Once we receive the returned product, we will process your refund or exchange request within 5-10 business days.
    Refunds will be processed through your original payment method, so processing time may vary depending on your bank or payment provider.
  5. Refund Instructions
    Unless the product is defective or faulty, you will be responsible for return shipping costs. Please note that initial shipping costs are usually non-refundable.
  6. Contact Us
    If you have any questions about our refund policy or need further assistance, please feel free to contact us. We are committed to providing you with excellent customer service.

Thank you for choosing Sofnase LLC. We look forward to providing you with a satisfying shopping experience! Please feel free to contact us if you have any further questions.