Welcome to Sofnase LLC! To help you better understand our services and policies, we’ve compiled some frequently asked questions and answers. Please review the following information before shopping for more details.

  1. How to place an order?
    You can browse our products on our website, select your favorite bag, click “Add to Cart,” and then follow the prompts to complete the checkout process. If you encounter any problems during the ordering process, please contact our customer support team.
  2. How to pay?
    We accept various payment methods, including credit cards, debit cards, and other secure payment processing methods. Your payment information is always protected and will never be accessed by unauthorized persons.
  3. How long does order processing take?
    Once your order is confirmed, we typically process and ship it within 1-3 business days. However, processing times may be longer during peak periods or special promotional events. You can obtain tracking information via your order confirmation email.
  4. How to return items?
    We offer a 30-day return guarantee. You can request a return regardless of whether the item has been opened. Please contact our customer service team for return instructions and labels. For more details, please see our return policy. 5. How long does it take for a refund to arrive?
    Once we receive and review your return, it usually takes 5-10 business days to process the refund. The refund will be issued through your original payment method.
  5. What if I receive a damaged product?
    If you receive a damaged or defective product, please contact our customer support team immediately with relevant information and photos. We will arrange a replacement or refund for you.
  6. How do I change an order?
    If you wish to make changes after order confirmation, please contact our customer service team as soon as possible. We will do our best to accommodate your needs, but please note that once an order is in the processing stage, it may not be possible to make changes.
  7. How do I contact us?
    If you have any questions or need further assistance, please feel free to contact us at:
    Email: shuyue@sofnase.com or support@sofnase.com
    Phone: (857) 857-8850

Thank you for choosing Sofnase LLC. We look forward to providing you with an excellent shopping experience! If you have any further questions, please feel free to contact us.